WELCOMETO.TRAVEL BOOKING TERMS AND CONDITIONS
IMPORTANT TO NOTE
Please read these booking conditions carefully, they form an important part of the contract for your holiday.
All services advertised on our website are provided by To.Travel Pty. Ltd, Registered number 88676383792 (hereinafter called ‘Welcome’, ‘the Company’, ’we’, ‘us’ or ‘our’), Registered Office: 2/11 Balaclava Road, St Kilda East, Australia and are sold subject to the following Booking Terms and Conditions, which shall be valid as an agreement between you and Welcome.
Please Note: Adequate and valid travel insurance is compulsory for all Welcome travellers and it is a condition of accepting your booking that you agree you will have obtained adequate and valid travel insurance for your booking by the date of departure. We recommend that you take out insurance as soon as your booking is confirmed. We may ask for evidence of the travel insurances provided by you,
Visa and Passport.
Please note: It is your responsibility to ensure that you have the correct passport and visas to gain access to any country/region included in the travel arrangements which you purchase from us including, but not limited to, checking that your passport has the required period of validity left on it
Please note that Welcome does not sell transportation tickets of any kind, including flight tickets. Welcome provides a range of service related to traveling in Melbourne, Australia, but we are not a carrier. Any transportation to and from Melbourne, Australia should be booked separately by the client.
1. How to Book
1.1. Lead name. Bookings should be made via our website www.welcometo. travel (‘Website’). The person making the booking (the ‘lead name’) must be 18 years old or over and possess the legal capacity and authority to make the booking and accepts these booking conditions on behalf of everyone in their party. All those taking part in the activities organised by Welcome must be between 18 and 35 years old. Whether you book alone or as a group, we will deal with the lead name and anyone else who adds their e-mail to the booking confirmation in all subsequent correspondence, including changes, amendments and cancellations. However, the lead name is responsible for ensuring the accuracy of the personal details. If any other information is supplied, it will be directed to all persons travelling on such booking, including but not limited to information on schedule changes or copies of booking confirmations.
1.2. Deposit & payment. For all holidays will need to pay a deposit to us at the time of booking of $150 per person. You may also be required to pay for any non-transferable and non-refundable items such as entrance fees and Permits, and in some cases for accommodation and services at peak times of travel or where accommodation and spaces are limited. You will be advised of all such charges due at the time of booking and before your booking is confirmed. We will then invoice you for the remainder of the cost due before you travel, which you must pay not later than 30 days before departure. If you book less than 30 days before departure, full payment must be made on booking. If you do not pay the balance by the due date your booking will be cancelled and you will forfeit your deposit plus any other relevant charges.
1.3. Confirmation Invoice. If we accept your booking, we will issue a Confirmation Email and a Confirmation Invoice. A contract will exist between us from the date we issue the Confirmation Invoice or if you book within 7 days of departure the contract will exist when we accept your payment. When you receive the Confirmation Invoice please check the details carefully and inform us immediately if anything is incorrect. Names on travel documents must exactly match those in your passports. The contract will be subject exclusively to these Terms and Conditions.
1.4. Medical conditions and analogous. Your personal safety is of paramount importance to us and therefore it is imperative that you advise us at the time of booking of any condition, medical or otherwise, as well as dietary restrictions, that might affect your or other people’s enjoyment of the trip.
Prices displayed in our website at the moment of finalising the booking process will be definitive, and will be subject to no variation. However, please take note that we reserve the right to change the price displayed in the Website at any given moment.
Prices will be also displayed in the Confirmation Email we will send you upon our accepting your booking. You will have a period of two (2) days since the reception of that email to let us know whether the price displayed therein is different than the price published in the Website. In case you do not report any discrepancy within that two (2) day period, the price set in the Confirmation Email will be regarded as definitive.
3. If you Change or Cancel your Booking
3.1 Change. If, after our confirmation has been issued, you (i) make a change to your existing booking or (ii) wish to change to a different tour or change departure date, we will try to make the changes subject to availability, provided that notification is received in writing at our offices from the lead name at least 30 days before departure, but we reserve the right to charge an amendment fee of $50 per booking for each change.
Any alteration, whether a change to an existing booking or a change to another tour or departure date, will be subject to payment by you of any costs imposed by any of the suppliers providing the component parts of the tour. If the holiday to which you transfer is more expensive than the one you originally booked, a further deposit will also be payable.
3.2. Cancelation. You, or any member of your party, may cancel your travel at any time providing that the cancellation is made by the lead name in writing. Notice of cancellation will be effective upon receipt by us of your written communication. As we start to incur costs from the time the contract is confirmed we will retain your deposit and in addition will apply other cancellation charges as shown below. These charges are based on how many days before your booked departure we received your cancellation notice. These charges are a percentage of the total cost of your booking. If you want to cancel one or more passengers on the booking you will have to pay a proportion of the applicable cancellation charge based on the number of passengers you wish to cancel from the booking:
Period before scheduled departure date when notice of cancellation is received Cancellation charge
60 days or more- Full refund minus 10% administration fee
Between 31 and 59 days- 50% cancellation fees
Less than 30 days- 100% cancellation fees.
3.3. Notices. All communications relating to this contract (in particular any requests to cancel or amend your holiday arrangements) must be from the any confirmed passenger in writing and in English by email to firstname.lastname@example.org
4. If we Change or Cancel your Booking
4.1. Cancellation. As a general rule, we reserve the right to cancel your booking or change any of the facilities, services or prices described in our website. We will endeavour to advise you of any changes known at the time of booking.
Notwithstanding the foregoing, for the time being Welcome will apply a policy of 100% refund in case that Welcome is forced to cancel the service prior to its beginning. If we have to cancel the service once the service has begun, we will provide you a refund on a pro rata basis, by dividing the number of days were the service was not provided by the total number of days for which the travel was scheduled. If a trip has to be cancelled by Welcome for reasons that are out of our control, such as acts of god or bad weather, we will arrange a new service in similar conditions to the one cancelled as soon as possible, but no refund will be provided.
4.2. Change. We plan the arrangements for your trip many weeks in advance and may occasionally have to make changes, most of which are minor, such as changes in accommodation or in the scheduled activities. Such changes will not give rise to a right to a refund or cancellation on your part, but we will make our effort to minimise their impact on your traveling experience.
5. Our Liability
Our obligations, and those of our suppliers providing any service or facility included in your holiday, are to take reasonable skill and care to arrange for the provision of such services and facilities. You must show that reasonable skill and care has not been used if you wish to make any claim. Standards of, for example, safety, hygiene and quality vary throughout the transport and destinations that your holiday may involve. Sometimes these standards will be lower than those which would be expected in your home country. The suppliers of the services and facilities included in your holiday should comply with local standards where they are provided.
Our liability shall be limited to a maximum of 3 times the cost of your travel arrangements.
We shall have no liability where the cause of the failure to provide, or failure in, your holiday or any personal injury or harm you may suffer is not due to any fault on our part or that of our agents or suppliers, because it is either attributable to you, or attributable to someone unconnected with your holiday and is unforeseeable or unavoidable, or is attributable to our employees, agents, subcontractors and suppliers and their staff whilst acting outside the scope of their employment, or is due to information, however obtained, from outside sources such as independent third party websites, or is due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which neither we, nor our agents or suppliers could have foreseen or forestalled.
Changes in itinerary may be caused by mechanical breakdown, weather, sickness, or other unforeseeable circumstances. Pro rata refunds will be given for services not utilised wherever possible.
Please take note that we take no responsibility for the actions of service providers introduced by us to you, when the service is directly contracted by you without our intervention (i,e, when the applicable fees are directly paid by you to the service provider).
Adequate and valid travel insurance is mandatory for all clients while on one of our tours. You are strongly advised to insure yourself against any possible risk that may occur and in particular to ensure that you have sufficient insurance in respect of dependent relatives on whom your trip may depend. You are required to carry proof of insurance with you and produce it if reasonably requested by Welcome employees or suppliers; failure to do so may result in your being prevented from certain participating in certain activities without the right to any refund. We offer no insurance scheme.
7. Visa, Passport
Whilst we are able to provide basic advice to clients regarding passports and visa requirements, you should check with the appropriate embassy, consulate or the British Foreign and Commonwealth Office for the exact requirements for your chosen tour and date of travel. It is your responsibility to ensure that you have the correct passport and visas to gain access to any country/region included in the travel arrangements which you purchase from us including, but not limited to, checking that your passport has the required period of validity left on it. If you fail to do so, we have no liability to you for any cost, loss or damage which you suffer, nor will we refund you the cost of any unused portion of your travel arrangements
9. Leader Authority & Behaviour
On an active group holiday it is necessary that you abide by the authority of the leader, who represents the Company. If you commit any illegal act when on the holiday or if in our reasonable opinion or the reasonable opinion of the leader or another person in authority your behaviour is disruptive, threatening or abusive, causes unnecessary inconvenience or is causing or likely to cause damage to property, danger, distress or upset, disturbance or annoyance to others or puts any other traveller or our staff in any risk or danger, on the telephone, in writing or in person, we may terminate your travel arrangements without any liability on our part.
If you are affected by any condition, medical or otherwise, that might affect your or other people’s enjoyment of the holiday, you must advise us of this at the time of booking.
10. Your Accommodation
Any accommodation we arrange for you must only be used by those people named on your Confirmation Invoice (or on latest Amendment Invoice issued). You are not allowed to share the accommodation or let anyone else stay there. You are responsible for the cost of any damage caused to your accommodation or its contents during your stay. These charges must be met by you and may have to be paid locally.
If possible, we will let you choose a specific type of accommodation in your booking order, such as a single room. We will strive to provide that accommodation to you. In the event that this is not possible such failure will not entitle you to cancel your booking or the service, but we will provide you with a refund in the case that such special accommodation had an added cost.
11. Trip Notes
If we issue detailed trip notes for your booking these trip notes and all the information contained therein will be deemed to be part of the contract. Should there be a discrepancy between the information in the website and the trip notes, the information in the trip notes supersedes that on the website and will be considered the most up-to-date and accurate.
12. Special Requests
We will consider special requests such as dietary requirements or specific rooming arrangements when you book. We will tell you whether there is a charge for the request. We can only guarantee requests for which there is a charge, or those that are confirmed in writing. It is your responsibility to advise us of any special requirements.
13. Participation Requirements
All clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen holiday as described in this brochure. Furthermore, all travellers should be under 36 years old.
By confirming your booking you accept that the Company’s tour leaders have the authority to prevent you from participating in any part of a tour should they have concerns about (a) your ability to safely partake in an activity or (b) your physical ability to complete an activity in the required timescale. In the event the leader deems such a decision is necessary, we will reasonably endeavour to make alternative arrangements, but we will not be liable to provide any refunds for missed activities and you may be liable for additional costs incurred.
Anyone suffering from mobility impairment, illness or disability or undergoing treatment for any physical or medical condition, including dietary restrictions, must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the holiday. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the holiday in which case all monies paid will be forfeit.
14. Extra costs
Any meals not included in the Welcome to Melbourne package will be at your own personal extra cost. In the same sense, any extra nights accommodation outside of the 7 standard Welcome to Melbourne nights will be at your own extra cost
Please be aware that all entry tickets and costs not explicitly included in the Melbourne package as published in our website are not included therein. Therefore, in order to engage in all the activities envisaged in the Melbourne Package you will have to assume some extra costs, such as national park fees, skydive levy or reef tax.
15.1. Severability. If any provision of these Terms and Conditions is unenforceable, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
15.2. Force Majeure. Any delay in the performance of any duties or obligations of either party (except the payment of money owed) will not be considered a breach of this Agreement if such delay is caused by a labor dispute, shortage of materials, fire, earthquake, flood, or any other event beyond the control of such party. The affected party will use reasonable efforts, under the circumstances, to notify the other party of the circumstances causing the delay and to resume performance as soon as possible.
15.4. Amendments. Welcome may modify these Terms and Conditions at any given moment. It is the responsibility of the customer to check in our web page [insert URL] what is the version of the Terms and Conditions currently in force.
15.4. Law and jurisdiction. This contract, and any other claim or dispute arising from or related to this contract, will be governed by Australian law and the courts of Melbourne, Australia, shall have exclusive jurisdiction over any claim arising out of it.
Welcome booking conditions
Updated: 17 July 2017